Job Code: 516
Reports To: Chief Executive Officer / Designee
Salary Range: Staring salary based on experience, qualification, and budget. (100% time – 40 hours per week) Exempt.
Position Purpose: The Program Manager for the JWCH Medication Assisted Treatment (MAT) Services is responsible for the planning, coordinating, directing, and monitoring of expanded substance abuse services within the JWCH clinic system. This includes collaboration with special consultants to assist program goals, expanded substance abuse assessment and follow up services, and substance abuse counseling in coordination with medical staff when medication assisted treatment is utilized. The position will provide effective leadership to implement services, supervise staff, and coordinate with all parties in a manner that upholds the JWCH mission to improve the health status and well-being of under-served segments of the population of Los Angeles County through the direct provision of health care, health education, services, and research.
- Performs job functions as prescribed by job description, established policies, and agency/facility procedures within defined scope of education, training and responsibilities.
- Works together with the JWCH clinic administrators and providers to implement expanded substance use assessments for clinic patients.
- Ensures that clinic patients with substance abuse treatment needs receive follow up substance abuse interventions designed to link them to a range of treatment options, including detoxification, residential care, intensive outpatient, outpatient, or MAT combined with outpatient treatment based on ASAM placement criteria and framed by motivational interventions that facilitate linkage.
- Collaborates with consultants to ensure proper training and support for waivered JWCH physicians who prescribe medication for substance abuse addiction and consultants to help reduce stigma against substance abusing clinic patients as well as train the community in the use of Naloxone.
- Supervises a Certified Substance Abuse Counselor, including hiring, orientation, training, approval of time off, time cards, mileage, personnel issues, disciplinary action, evaluation, and termination.
- Works as a team with Substance Abuse Counselor to meet the goals and outcomes for JWCH expanded substance abuse services.
- Ensures adherence to all HRSA funding requirements (staffing, scope of work, and documentation) to ensure compliance with program and financial operations.
- Assists staff to implement program goals, policies, procedures, and reporting tools to achieve desired results.
- Promotes a team approach to delivering high quality, cost-efficient services.
- Oversees documentation and data management to meet goals and objectives.
- Facilitates completion of all necessary contract-related reports and corrective action plans.
- Oversees development and implementation of memorandum of understanding (MOU) with range of community resources and services to meet program needs.
- Implements ongoing quality assurance and improvement activities, including use of audits of documentation and billing to maintain and improve quality control, and submits a report to the quarterly JWCH CQI committee.
- Develops and implements a plan for initial staff orientation and ongoing staff training plan to ensure high quality services.
- Assists with efforts to assess and improve client satisfaction regarding services.
- Ensures sufficient public awareness of services within clinics and local communities.
- Participates in professional development activities.
- Attends community meetings on behalf of program.
- Other duties as assigned.
- Documents pertinent client information, following established policy and procedures
- Provides leadership and training for documentation as required by contract and clinical needs
- Oversees documentation that is accurate in the JWCH electronic medical record on behalf of patients and substance abuse services.
- Documents all data clearly and thoroughly– using name and title, date and time.
- Follows and ensures that all eligible staff follow all JWCH requirements to gain access and utilize the electronic medical record.
- Maintains confidentiality at all times.
- Provides leadership to ensure that all client information is discussed only with appropriate personnel when related to the care being provided.
- Maintains confidentiality for all documents that contain patient identifier information.
- Observes and respects confidentiality of information in regards to supervisees and fellow employees.
- Responsibility and accountability for adherence to organizational and department standards and policy.
- Observes department and contract guidelines concerning coverage, absences, investigations, and other reports in accordance with agency procedures.
- Self-identifies and creates a system for staff to identify potentially unsafe systems/processes/situations and takes initiative to ensure problem solving with appropriate response that is clearly documented.
- Observes department guidelines to conduct personal business during breaks and lunch hour.
- Projects a positive professional image and adheres to organizational dress code and ensures that all staff follows guideline.
- Participates in organizational and community programs/committees
- Facilitates staff meetings and case conferences or delegates to ensure appropriate leadership
- Facilitates or participates in assigned staff and other management meetings, including quality improvement, case conferences, and in-service meetings.
- Facilitates or participates in all safety programs, which may include involvement or staff assignment to an emergency response team.
- Performs other duties and tasks as may be required or assigned.
- Team Work and Interpersonal Skills
- Demonstrates courtesy, mutual respect and compassion in dealing with others,
- Initiates and presents positive solutions to problems.
- Demonstrates effective leadership, role modeling working relations and works effectively as with the team to facilitate the organization’s ability to meet goals and objectives.
- Demonstrates a willingness to accommodate requirements or changing priorities in the workplace.
- Bachelors Degree (or equivalent experience with Certification in Substance Abuse Counseling) in Social Work, Psychology, Counseling, or Human Services.
- California License LMFT/LPCC or State Certified in Substance Abuse Counseling.
- Minimum 3 years demonstrated experience with supervision, management, and/or administration within a substance abuse services or related program.
- Minimum 5 years experience providing substance abuse services for low income and/or homeless individuals, including those with disabilities and other special needs.
- Demonstrated understanding of the impact of trauma on behavioral and medical conditions.
- Exceptional verbal and written communication skills, strong organizational and interpersonal skills.
- Bilingual (English/Spanish) ability a plus.
To apply, please fax or email resume or list of qualifications including the job code number to:
JWCH Institute, Inc.
5650 Jillson St.
Commerce, CA 90040
Attn: Human Resources Department
Job Code: 516
Fax Number (323) 215-0170