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Crisis Prevention Specialist

Job Code: 580
Location: Antelope Valley
Program/Department: Primary Care Clinics
Reports To: Program Director/Designee
Salary Range: Staring salary based on experience, qualification, and budget. (100% time – 40 hours per week)
FLSA Status: Non-exempt

Position Purpose: Under direction of the Director of Safety and Security, the Crisis Prevention Officer provides safety and security support for the Wesley Center for Community Health.

Principal Responsibilities:

  • Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
    1. Responsible for providing a safe and secure environment, fostering an optimal living environment and acting as a deterrent to unsafe or poor behavior by patrolling the units.
    2. Must be able to work extended shifts when emergency situations warrant.
    3. On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants.
    4. Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of security officers.
    5. Maintains the security of confidential documents.
    6. Work in various environments including adverse outdoor conditions such as cold, rain or heat. Must be able to work in all areas, spaces, and grounds in and surrounding the medical center. Performs internal/external patrols of the medical center and campus buildings.
    7. Work with administration to process the following:
    8. Performs other clerical duties
    9. administrative tasks
    10. Assist clients in walkers and wheel chairs if needed.
    11. Provides escort services and protect the safety of others.
    12. Answer phones and sign clients in/out of building when needed
    13. Coordinate for deliveries, and U.S. Mail
  • Maintains confidentiality at all times.
    1. Discusses any patient information only with appropriate personnel when related to the care being provided,
    2. Maintains confidentiality for all documents that contain patient identifier information,
    3. Observes and respects confidentiality of information in regards to fellow employees.
  • Responsibility and accountability for adherence to organizational and department standards and policy.
    1. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,
    2. Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
    3. Observes department guidelines to conduct personal business during breaks and lunch hour,
    4. Projects a positive professional image and adheres to organizational dress code.
    5. Maintain Dar reporting and other reports for security
    6. Participates in assigned staff and other meetings, and in-service training meetings
    7. Performs other duties and tasks as may be required or assigned.
  • Physical Demands:
    1. Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift.
    2. Must be able to kneel, squat, bend for any duration of time and run if needed.
    3. Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs.
    4. Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks.
    5. Performs other duties and tasks as may be required or assigned.
  • Team Work and Interpersonal Skills
    1. Speak effectively with staff, other agencies, and the general public
    2. Assist with client translations as needed
    3. Direct communication with client
    4. Demonstrates courtesy, mutual respect and compassion in dealing with others,
    5. Initiates and presents positive solutions to problems,
    6. Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives,
    7. Demonstrates a willingness to accommodate requirements or changing priorities in the workplace.


  1. Minimum high school diploma or equivalency
  2. Two years’ experience in security or customer service environment
  3. Ability to assist with the collection of patient’s valuables.
  4. Experience handling confidential documents and detail-oriented.
  5. Ability to use data base program of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
  6. Ability to communicate clearly verbally and in writing
  7. Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
  8. Must be able to frequently prepare reports and logs in a neat and legible manner.
  9. Assisting with emergency and behavioral health personnel with aggressive patient situations.


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The Health Resources and Services Administration (HRSA) consider JWCH Institute, Inc. / Wesley Health Centers and its providers as Public Health Services employees, providing malpractice liability protection under the Federal Tort Claims Act (FTCA). This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

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