• For an APPOINTMENT Call:
    (562) 867-7999
    Toll Free:
    (866) SEE-JWCH | (866) 733-5924

Medical Records Clerk

Job Code: 569
Location: Antelope Valley
Program/Department: Primary Care Clinics
Reports To: Clinic Administrator/Designee
Salary Range: Staring salary based on experience, qualification, and budget. (100% time – 40 hours per week)
FLSA Status: Non-exempt

Position Purpose:

  1. Under the supervision of the Program Manager, the medical records clerk will perform specialized duties such as pulling charts, trouble shooting all missing charts, data entry, and assembling and maintaining medical records in accord with established guidelines, policies and procedures.
  2. Ensure that information contained in the record is complete, accurate and only available to authorized personnel
  3. Responsible for maintaining medical records agency-wide in a standardized and professional manner in order to protect patient confidentiality  to promote quality patient care

Principal Responsibilities:

  1. Focus on patient care
  2. Ensure that information contained in the record is complete, accurate and only available to authorized personnel
  3. Responsible for maintaining medical records agency-wide in a standardized and professional manner in order to protect patient confidentiality  to promote quality patient care
  4. Ensure that records are released in accordance to state and federal laws
  5. Work with Health Plans ensuring audited charts for HEDIS and other audits are submitted and reviewed in accordance to state laws
  6. Maintain the Rosetta Tank for JWCH and ensure lab results are matched with lab orders in EHR.
  7. Manage the Rosetta Tank to ensure patient labs are successfully placed into the patient’s EHR.
  8. Searches for medical charts both in paper and electronic as needed
  9. Files and place medical charts in terminal digit order.
  10. Attaches correspondence to the chart under appropriate tab categories. This requires a comprehensive knowledge of filing all types of medical reports in the patient’s chart in EHR.
  11. Conducts quality control on all active medical charts
  12. Trouble shoots all missing charts, until they are located or a disposition can be obtained.
  13. Performs duties applicable to the assembly and maintenance of medical records in accordance with established guidelines, policies and procedures.
  14. Provides retrieval and delivery of medical records in a timely and controlled manner.
  15. Searches for medical records and files medical documents into them. This requires a comprehensive knowledge of filing all types of medical reports into the patient’s chart in EHR.
  16. Answers routine inquiries by telephone or in person, concerning medical records information.
  17. Services the public and may be required to act as receptionist.
  18. Assist in data entry.
  19. Answers calls in a courteous, efficient and professional manner.
  20. Obtains/verifies patient demographic information.
  21. Schedules patient appointments on occasion
  22. Adheres to strict standards regarding client confidentiality, informed consent, and disclosure as required by law and agency policy.
  23. Always presents a positive and professional demeanor.
  24. Maintains an organized and clean work area.
  25. Assembles and mails information to patients.
  26. Calls patients to remind them of their appointment as needed
  27. Consistently is on time and ready to begin work at the start of the workday.
  28. Performs other reasonably related duties as assigned by supervisor.
  29. Verifies eligibility via the state Medi-Cal, Health Plan and MHLA websites as needed
  30. Other duties as assigned.

Requirements:

  1. Experience in community health care setting preferred.
  2. Experience in answering inbound and placing outbound calls.
  3. Excellent customer service skills.
  4. Ability to multi-task in a fast pace environment and work in a team environment to meet goals
  5. Experience with computer program.
  6. Ability to perform assigned responsibilities within JWCH’s established guidelines in an organized, efficient manner.
  7. Very strong verbal communication skills.
  8. Pleasant voice manners.
  9. Ability to relate and communicate well with a diverse patient population.
  10. Ability to work within a team setting.
  11. Types at least 40 wpm.
  12. High School diploma or GED required.
  13. Bilingual (Spanish/English), bicultural.

Preferred:

  1. Graduate of an approved medical assistant program in the state of California
  2. CPR Certificate. Training may be provided.

Physical Demands and Working Conditions:

  1. Extensive sitting.
  2. Extensive typing on the keyboard.
  3. Constant interactions on the phone.
  4. Occasional lifting and carrying items weighing up to 35 pounds.
  5. Requires manual dexterity and eye-hand coordination. Requires corrected vision and hearing to within normal range.
  6. Requires working under stressful conditions.

 

>> Apply Online Here

 Download a copy of this job.

The Health Resources and Services Administration (HRSA) consider JWCH Institute, Inc. / Wesley Health Centers and its providers as Public Health Services employees, providing malpractice liability protection under the Federal Tort Claims Act (FTCA). This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

Copyright © JWCH Institute
created by: dot org Web Works

Return to Top