Job Code: 588
Location: Los Angeles
Program/Department: DMC Substance Abuse Programs
Reports To: Program Director
Salary Range: Staring salary based on experience, qualification, and budget. (100% time – 40 hours per week)
FLSA Status: Exempt
Position Purpose: The Intake Coordinator oversees and manages the intake assessment of clients for residential and outpatient services. Responsible for maintaining a high standard of care; within the Substance Abuse and Prevention Control (SAPC) and Drug Medi-Cal (DMC) program design. The Coordinator upholds the JWCH mission to improve the health status and wellbeing of under-served segments of the population of Los Angeles County.
- Conduct intake assessment of clients for residential treatment services.
- Screen calls for and schedule intake appointments.
- Interview client and/or care team, family members to determine admission eligibility.
- Follow up with all referral sources that include SAPC, SASH, CASCS, DPSS eligibility workers, doctors, psychiatrists and others.
- Establish new community based organization relations for referrals
- Make recommendations to the treatment staff team for a client’s admission.
- Develop a thorough, written diagnostic assessment that includes client’s addiction history, family history, mental health history, history of violence, and medical health history.
- Schedule on going sessions with client upon the first week of intake.
- Prepare a client needs assessment for treatment team
- Coordinate and schedule appointments for the first weeks of treatment to be in compliance with program guidelines
- Develop and write up a comprehensive initial case management plan
- Present and read Client Orientation Packet with client on intake and weekly for the first month
- Coordinate with Lead Support Staff for New Client Orientation Meeting and Visitor Orientation
- Complete and review intake packet with treatment staff at weekly case review
- Coordinate planning and seeking referrals for client’s transfer or termination.
- Maintain documentation on all applicants for residential treatment in accordance with Federal, State, County, and agency guidelines.
- Maintain Master File Index on all active and inactive clients
- Oversee the development and maintain an on-going list of community resources for referrals and linkages
- Completes intake paperwork and scans/upload documents to Electronic Health Recording
- Participate in quality assurance of the program in conjunction with the Substance Abuse Manager and Director of Behavioral Health Programs
- Ensure organization’s adherence to all state, county and federal treatment standards and regulations
- Monitor the program and clients for safety, quality and zero tolerance to the presence of drugs and alcohol in or around the program and premises
- Provide reports on contract compliance activities and program outcomes
- Attend seminars, conferences, and trainings relative to substance abuse and trauma informed treatment and skills necessary for a position of leadership
- Maintain an evidenced based clinical program in conjunction with Clinical Manager and Director of Behavioral Health Programs
- Other duties as assigned
- Three years’ experience working in the field of substance abuse and mental health
- Two years experience as an Intake Coordinator in addiction treatment
- Certified Substance Use Disorder (SUD) Counselor: Must be certified by one of the agencies accredited by the NCCA and recognized by DHCS, which include CADTP and CCAPP; and who must adhere to all requirements of the California Code of Regulations, Title 9, Chapter 8 and Title 9.
- Experience in Drug Medi-Cal residential treatment preferred
- Bachelor’s Degree in Social Work, Counseling, Psychology or Business Administration, preferred
- Bilingual capabilities in English and Spanish preferred
- Ability to work in a fast paced environment
- Perform multiple tasks while demonstrating the ability to work within a team construct
- Proficient in Electronic Health Recording Systems
- Demonstrated ability to work independently and follow through on projects
- Demonstrated experience selecting, developing and coordinating a work team
- Excellent documentation, oral and written communication skills
- Exceptional organizational skills
- Excellent computer skills (Microsoft Office Programs)
- Valid California Driver’s License and proof of insurance
- Must have reliable transportation
- Must be insurable