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Front Office: Care Team Specialist

Job Code: 598
Location: Los Angeles
Program/Department: DMH/RRR
Reports To: Clinic Administrator
Salary Range: Staring salary based on experience, qualification, and budget. (Full or Part time)
FLSA Status: None-exempt

Position Purpose: Under the direction of the Clinic Administrator or designated manager, the Front Office Care Team Specialist will assist in screening, referring and linking clients to the appropriate healthcare teams and resource providers to improve client care coordination. The Front Office Care Team Specialist will also be responsible for front office duties, including patient registration, financial screening, medical records duties, and responding to client questions. He/she will process all requests for release of medical information according to federal, state, and facility guidelines in a timely fashion, adhere to strict confidentiality guidelines of all requests and act as the primary phone contact for all requests for copies of medical and behavioral health records.

Principal Responsibilities:

  1. Assists clients from diverse cultural backgrounds in understanding the health system in terms of access and limits to services
  2. Maintain communication with clients and healthcare team
  3. Serve as a liaison between clients and health care team
  4. Assist clients with completion of forms
  5. Schedules patient appointments on the phone or in person.
  6. Logs patient names on daily register and disposition on log sheet.
  7. Ensures that all patients have completed registration, consent for services and intake records.
  8. Informs the Clinic Administrator designated manager of workflow issues occurring in the front office.
  9. Performs front office duties at other sites, as needed.
  10. Counts and verifies the petty cash at the beginning and end of each clinic session.
  11. Enters patient information in the electronic health record
  12. Assists and manages special projects from initiation to completion as requested.
  13. Answers phones, greets and assists clients and performs other customer service related duties.
  14. Assists in coordination of chart reviews/audit.
  15. Other duties, as assigned.

Requirements:

  1. Experience working with clients and staff from diverse socio-economic, ethnic and cultural backgrounds.
  2. One year’s experience working in a general office environment or medical facility.
  3. Knowledge of general office procedures.
  4. Ability to communicate effectively orally and in writing.
  5. Ability to travel from site to site.
  6. Bilingual (English / Spanish) preferred.
  7. Create and maintain a professional work environment.
  8. Crisis Prevention Intervention Certified preferred.

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The Health Resources and Services Administration (HRSA) consider JWCH Institute, Inc. / Wesley Health Centers and its providers as Public Health Services employees, providing malpractice liability protection under the Federal Tort Claims Act (FTCA). This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

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