Enhanced Care Management & Housing
Enhances Care Management (ECM) is a Medi-Cal benefit that supports high-need individuals by coordinating their medical and non-medical care including housing.
ECM gives qualified members extra services from a dedicated Wesley ECM Care Manager.
A Lead Care Manager (LCM), who works for Wesley-ECM, coordinates the members’ health care services and links them to community and social services.
Wesley ECM Staff work with all of their providers to give an added layer of support.
Members get these extra services at no cost as part of their Medi-Cal benefits.
ECM will not take away any of the members’ current Medi-Cal benefits.
ECM members may also be eligible for Housing Support.
Who can access the ECM benefit?
ECM is intended for the highest risk Medi-Cal members with the most complex medical and social needs, such as a lack of stable housing, or unhoused, serious mental illness, substance use disorders, frequent hospitalizations and ER visits or post-incarceration.
ECM will provide these members with long-term help coordinating their services across delivery systems to address their needs. Services are all voluntary and members must consent to be in the program.
Only managed care health plan members can access the ECM benefit. Wesley currently has agreements with LA Care, Anthem, Blue Shield, Health Net and Molina managed care plans. Medi-Cal members who receive care through the fee-for-service (FFS) delivery system or another managed care plan must switch to a contracted plan to receive ECM services at Wesley.
What services Does ECM Offer?
ECM offers seven types of services to help a member manage and improve their health:
1. Outreach & Engagement: Contact and engage the members in their care.
2. Comprehensive Assessment & Care Management Planning: Complete a comprehensive assessment with the members and work with them to develop a care plan to manage and guide their care and meet their goals.
3. Enhances Coordination of Care: Coordinate care and information across all of the members’ providers and implement the care plan including housing.
4. Health Promotion: Provide tools and support that will help the members better monitor and manage their health.
5. Comprehensive Transitional Care: Help the members safely and easily transition in and out of the hospital or other treatment facilities.
6. Member & Family Supports: Educate the members and their personal support system about their health issues and options to improve treatment adherence.
7. Coordination & Referrals to Community & Social Support Services: Connect the members to community and social services.
We also offer:
1. Housing Transition Navigation Services: Assist individuals with obtaining housing.
2. Housing Deposits: Assist with securing & funding one-time services and modifications necessary to enable a person to establish a basic household.
3. Housing Tenancy and Sustaining Services: Aim to help individuals maintain safe and stable tenancy once housing is secured.
4. Short-Term Post-Hospitalization Housing: Provides those who do not have a residence, and who have high medical or behavioral health needs, the opportunity to continue their medical, psychiatric, or substance use recovery immediately after exiting an inpatient institutional setting.
There are different ways to refer a member to the ECM program:
Warm handoff to Case Manager at your clinic or your location.
Email us directly: ecm@jwch.org
Call: (323) 201 4516 Ext: 3209
Have questions or need assistance?
If you have any questions about our services, costs or availability, please call our Appointment Center hotline at:
(866) 733-5924
For a life threatening emergency
call 9-1-1 or go to the closest Emergency Department.
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No one is turned away due to lack of ability to pay for services or due to being uninsured.
We also offer a sliding fee schedule for persons at or below 200% of Federal Poverty Income Guidelines.
The Health Resources and Services Administration (HRSA) consider JWCH Institute, Inc. / Wesley Health Centers and its providers as Public Health Services employees, providing malpractice liability protection under the Federal Tort Claims Act (FTCA). This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
